Privacy Policy


Effective Date: September 4, 2026


Business Name: AP zone


Registration / PAN/VAT No.: 619074834


Office Address: Mahaboudh mahanagarpalika,Kathmandu


Contact Email: [email protected] | Phone: 9741661101


This Privacy Policy describes how [AP zone] ("we," "us," or "our") collects, uses, and protects your personal data when you visit or make a purchase from our platform. We operate in full compliance with the Electronic Commerce (E-Commerce) Act, 2081, the Individual Privacy Act, 2075, and other applicable laws of Nepal.


1. Information We Collect


To process your orders and provide seamless service, we collect the following personal information:


  • Identity Details: Name, email address, telephone/mobile number.

  • Delivery & Transaction Details: Shipping address, billing address, transaction history, and purchase preferences.

  • Technical Data: IP address, device identification sources, and browsing interactions on our platform.

2. How We Use Your Information


Your data is collected strictly for specified, lawful business operations:


  • Processing, fulfilling, and delivering your orders.

  • Communicating updates, invoices, and delivery statuses.

  • Handling customer support, returns, refunds, and complaints.

  • Complying with statutory record-keeping and tax requirements under Nepalese law.

3. Data Confidentiality & Third-Party Sharing


Pursuant to Section 12 of the E-Commerce Act, 2081, we maintain strict confidentiality over all personal and personally identifiable information.


  • Permitted Sharing: We exchange necessary order data exclusively with third parties directly involved in fulfilling your contract (such as payment gateways, logistics providers, and delivery couriers).

  • Legal Disclosures: We do not sell, rent, or trade your data to third parties for marketing without your consent, unless required by court order or law enforcement authorities under prevailing Nepalese law.

4. User Rights & Control


In accordance with Nepalese regulations, you have full control over your personal data:


  • Access & Rectification: You have the right to log into your account at any time to view, modify, or update your personal details.

  • Identification Source Control: You can adjust your browser/device settings or contact us to disable automated identification sources or cookies where applicable.

  • Account Deactivation: You may request to close your account and disable your profile data on our platform.

5. Data Retention & Security


  • We employ technical and administrative security measures to protect your personal information against unauthorized access, loss, or misuse.

  • Transaction and tax records are retained securely for the statutory period required by Nepalese tax authorities.

6. Grievance Redressal & Contact


If you have questions, concerns, or complaints regarding your privacy or personal data handling, please contact our designated Grievance Officer:


  • Grievance Officer: Manager AP zone

  • Email: [email protected]

  • Phone: 9741661101

  • Address: Mahaboudh Mahanagarpalika,kathmandu,ward no.29

We will register your complaint immediately and acknowledge/resolve it in line with our consumer protection obligations.