AP Zone Shipping Policy

Overview

At AP Zone, we are committed to delivering your products safely, reliably, and as fast as possible across Nepal. To ensure smooth logistics and timely deliveries, we partner with N-Com (Nepal Can Move) for all nationwide shipping.

Order Processing & Handling


  • All orders are processed within 24 to 48 hours on business days (Sunday through Friday).

  • Orders placed on Saturdays or public holidays will be processed on the following business day.

  • You will receive a notification with details as soon as your package is dispatched.

Delivery Timelines & Shipping Rates


  • Kathmandu Valley: 1 – 2 business days.

  • Outside Valley (Major Cities & Municipalities): 2 – 5 business days.

  • Remote Areas: 3 – 7 business days, depending on route accessibility.

  • Free Delivery: Offered on all eligible orders over NPR 500. Standard shipping rates apply to orders below NPR 500 at checkout.

Payment Methods & Cash on Delivery (COD)


  • We support Cash on Delivery (COD) powered by N-Com across eligible locations in Nepal.

  • Digital payments (eSewa, Khalti, or bank transfer) must be verified before dispatch.

Shipment Tracking


  • Once your package is handed over to N-Com, a unique tracking number will be provided via SMS or email.

  • You can track your parcel real-time through the N-Com tracking portal or contact our support team for updates.

Damaged or Lost Packages


  • Inspect your order upon delivery. If the package arrives visually damaged, please take a photo/video and notify the delivery personnel immediately.

  • Contact AP Zone support within 24 hours of receiving a damaged or incorrect package so we can arrange a quick replacement or refund.