Return & Refund Policy


At AP Zone, customer satisfaction is our top priority. Please review our refund and return policy below to understand your rights and the steps required to process a request.


1. Return Window


  • You may request a return or exchange within 7 days of delivery.

  • Requests submitted after 7 days will not be eligible for a return or refund.

2. Eligibility Criteria

To qualify for a return and refund, your item must meet the following conditions:


  • The product must be unused, unwashed, and in its original condition.

  • It must include all original packaging, tags, user manuals, and accessories.

  • You must provide a valid proof of purchase (order ID or invoice).

3. Non-Returnable Items

The following items are strictly non-returnable unless received damaged or defective:


  • Clearance, sale, or promotional items marked as "Final Sale".

  • Personal hygiene products or innerwear.

4. Damaged, Defective, or Incorrect Goods


  • If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

  • Provide clear photos or videos of the item and its packaging when reaching out.

  • In these cases, AP Zone will cover all return shipping fees and issue a full replacement or complete refund.

5. Refund Process & Timeline


  • Inspection: Once we receive and inspect your returned package, we will notify you regarding approval or rejection.

  • Processing: Approved refunds will be processed within 5–7 business days.

  • Payout Method: Digital payment refunds will be sent back to the original payment method, while Cash on Delivery (COD) orders will be refunded via bank transfer or digital wallet (e.g., eSewa/Khalti).

  • Shipping Charges: Delivery charges are non-refundable unless the return is due to an error on our part (damaged/incorrect product).

6. Exchanges


  • If you wish to exchange an item for a different size, color, or model, please contact customer support.

  • Exchanges are subject to item availability.

How to Initiate a Return

To start a request, contact us with your Order Number and Reason for Return: